45 reviews
4 years ago
We had an amazing time staying at their Moose Pond Rental. It was a great space for our family. We did run out of propane on the Fourth of July and I’m only mentioning it because I saw another review about the propane. Maybe have two tanks so there is a reserve? Overall it was an amazing experience!
3 years ago
Stay away from this company, you will pay for an expensive cleaning fee that obviously they charge for nothing. We did late check in for our cabin, but next morning we noticed the cabin was not clean at all, coffee maker was dirty, also the cups. Bed sheets was not washed, stains and dog hair all over the place. Also underwear from the last guest. When I did my complaint they just ended up telling me that her inspector did not noticed all this things before we get in, and when I asked for my cleaning fee refund and showed the evidence, they just said that evidence is not enough, and told me next time ask for a "not pet friendly cabin" This company is far from professionalism now, and urge a new management, because obviously some people here are not doing there work Oh yes, all this pictures are not enough evidence for them, but are a warning for you
11 months ago
Overall our stay and cabin was nice with beautiful views. We love staying in Grand Lake and this was a great location during the fall colors. Unfortunately the check out process left us with a bad experience and we will not be using this company again. They asked us to collect and take our garbage to a site across town at the end of our stay. With two small babies and a very full car, this was incredibly frustrating and difficult to manage. I have never been asked to do this for a stay. I can understand a dumpster close to the home, but not across the entire town. With no space in the car, I had to sit with the trash on my lap once we checked out. Gross. Please consider changing this policy or make this clear to guests before they book their stay.
4 years ago
Wow what an experience! We are from Florida so we know nothing about winter. We loved the old-school feel of checking into Grand Mountain Rentals on the boardwalk in downtown grand lake. The ladies there were tremendously helpful! They gave us packets of information, snowshoe hikes to take, snowmobile rentals, restaurants and answered a ridiculous amount of questions that we threw at them. We stayed at a lovely cabin it was clean it had all the amenities that we needed! The town was lovely and was very relaxing.!! We are already planning our trip for next winter!!!
2 years ago
Since I am being made out to be a difficult/scheming customer, I would like to clarify my review. I did not ask for a refund because of the loud daily construction (Yes, there is a small mention in the fine print that it was a possibility, but it was tucked in at the bottom of the very long description) I asked for a discount due to the fact that when we attempted to use the "clean" oven, it immediately began smoking and filled the cabin with black smoke. When I contacted the company to make sure it was safe to use, I was told I would receive a call back to let us know. No one EVER followed up on this, and since we did not know if it was safe to use or not, we decided to find other options to feed our kids. Replacing those meals was quite costly and when we asked for some sort of discount because of this issue (this issue, not the construction) we received a very rude and condescending response from management. Kristie really should not be allowed to interact with people. I was going to leave it be, but since my character was attacked let me just add that the bedding was coated with dead gnats and the deck off the bedroom was unusable due to it being completely swarmed and infested with bugs. The bedroom curtain did not close all the way, which was problematic due to the regular traffic going past it all day. Also, the stench from the water/shower was absolutely nauseating. Say whatever you like in response since that seems to be your MO, but this is not how paying customers should be treated. You said you did everything to accommodate us, but that is a bald faced lie. You did NOTHING to accommodate us. You couldn't even be bothered to respond to our concerns.
Easygoing timber outpost offering an array of snacks & ice cream scoops with varied toppings.
Peanut shells on the floor & Western decor adorn this historic go-to for barbecue specialties.
