2 months ago
My family and I stayed at Big Horn Lodge Grand Lake from 6/19/26 to 6/21/26. We questioned if the room had been cleaned prior to our arrival; There were remnants of food in the refrigerator, there was a used bar of soap in the tub. Sheets were very wrinkled; we questioned if they were even clean. Overall, not a good experience. The location was about the only good thing about the place. Then, at checkout I requested a receipt, which was printed out for me; the total shows $388.28. But my credit card was charged $539.71! Why was it charged more?! Unacceptable! Still waiting to hear from management...






